Informativa sulle spedizioni
Last updated: August 12, 2025
At CORE DEX COLLECTION, we aim to process and dispatch orders as efficiently and carefully as possible. This Shipping Policy explains how orders are processed, shipped and delivered within the European Union.
1. SHIPPING DESTINATIONS
CORE DEX COLLECTION currently ships exclusively to destinations within the European Union.
Available shipping destinations and applicable shipping costs are displayed at checkout based on the delivery address provided.
We reserve the right to restrict shipping to certain locations where delivery cannot reasonably be guaranteed.
2. ORDER PROCESSING
Orders are normally processed after successful payment has been received.
Orders containing products that are currently in stock are generally prepared for shipment within the processing timeframe indicated on the website.
Processing times may occasionally be extended during periods of exceptionally high demand, promotional campaigns, new product releases or other circumstances affecting order volumes.
The estimated processing time does not include the carrier's delivery time.
3. SHIPPING TIMES
Estimated delivery times depend on the destination, shipping method selected and the carrier used.
Any delivery estimates displayed on the website or at checkout are provided in good faith and are intended as estimates rather than guaranteed delivery dates, unless expressly stated otherwise.
Once an order has been dispatched, the customer may receive tracking information where tracking is available for the selected shipping method.
Delivery times may be affected by circumstances outside the reasonable control of CORE DEX COLLECTION, including:
carrier delays;
strikes or industrial action;
severe weather;
public holidays;
logistical disruptions;
customs or regulatory procedures where applicable;
exceptionally high shipping volumes;
other unforeseen circumstances.
4. SHIPPING COSTS
Shipping costs are calculated and displayed during checkout before the customer completes the purchase.
The applicable shipping fee depends on factors such as the destination, order characteristics and shipping method selected.
Any free-shipping promotion will be subject to the conditions displayed at the time of the promotion.
5. PRE-ORDER PRODUCTS
Products marked as PRE-ORDER are not available for immediate shipment.
The estimated release date, where available, will be displayed on the relevant product page.
Pre-order release dates are provided based on information received from manufacturers, publishers or distributors and may be changed, postponed or cancelled by them.
A pre-order will normally be processed and dispatched once the relevant product becomes available to CORE DEX COLLECTION.
A change to the estimated release date may therefore result in a corresponding change to the expected shipping date.
CORE DEX COLLECTION will make reasonable efforts to keep customers informed of significant changes affecting their pre-orders.
6. ORDERS CONTAINING IN-STOCK AND PRE-ORDER PRODUCTS
If an order contains both in-stock products and pre-order products, the order may be held and shipped together once the pre-order products become available.
Where separate shipment is offered or considered appropriate, CORE DEX COLLECTION may dispatch available products separately.
Additional shipping charges will only be applied where clearly indicated and permitted under applicable law.
Customers who wish to receive available products before the release of pre-order items should contact us as soon as possible after placing the order.
7. RELEASE DATE CHANGES
Release dates for collectible and hobby products are determined by manufacturers, publishers and distributors and may change without prior notice.
CORE DEX COLLECTION cannot guarantee that a product will be released on the originally announced date.
If a release date is postponed, the order will normally remain active and will be dispatched once the product becomes available, unless the customer exercises an applicable cancellation or withdrawal right.
If a product is permanently discontinued or becomes unavailable, CORE DEX COLLECTION will contact affected customers and provide the applicable resolution, including a refund where required by law.
8. TRACKING
Where tracking is available, tracking details will normally be provided to the customer after the order has been dispatched.
Tracking information may take some time to become active after the parcel has been handed to the carrier.
CORE DEX COLLECTION is not responsible for temporary inaccuracies or delays in tracking information provided by third-party carriers.
9. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If an incorrect or incomplete address is provided, the customer should contact CORE DEX COLLECTION as soon as possible.
Once an order has been dispatched, we may not be able to modify the delivery address.
Additional costs resulting from an incorrect address may be charged to the customer where legally permitted and where such costs are actually incurred.
10. FAILED DELIVERY
If a carrier is unable to deliver an order because the recipient is unavailable, the address is incorrect or incomplete, or the customer fails to follow the carrier's delivery instructions, the parcel may be returned to CORE DEX COLLECTION or otherwise handled according to the carrier's procedures.
Where a parcel is returned because of circumstances attributable to the customer, CORE DEX COLLECTION may contact the customer to arrange a new delivery.
Any additional shipping costs actually incurred may be charged to the customer where permitted by applicable law.
This does not affect any statutory consumer rights.
11. DAMAGED PACKAGES
Customers should inspect the external condition of the package upon delivery where reasonably possible.
If a package appears visibly damaged, customers are encouraged to document the condition of the package and contact CORE DEX COLLECTION as soon as possible after delivery.
Photographs of the package and its contents may be requested to assist with the investigation with the carrier.
Any such request does not limit or replace the customer's statutory rights relating to defective, damaged or non-conforming goods.
12. LOST OR MISSING SHIPMENTS
If an order appears to be delayed or missing, customers should contact CORE DEX COLLECTION at:
coredex.collection@gmail.com
We may contact the relevant carrier and initiate an investigation where appropriate.
For consumer purchases, CORE DEX COLLECTION remains responsible for the goods during transportation until the goods are physically received by the customer or another person designated by the customer, subject to applicable law.
13. DELIVERY TO A THIRD PARTY
Where the customer designates another person to receive the order on their behalf, delivery will generally be considered completed when the goods are physically received by that designated person, in accordance with applicable law.
14. DELIVERY DELAYS
CORE DEX COLLECTION will make reasonable efforts to process and dispatch orders within the stated timeframes.
However, estimated delivery dates are not guaranteed unless expressly stated otherwise.
If a legally applicable delivery deadline is exceeded, customers retain all rights available to them under applicable consumer protection legislation.
Nothing in this Shipping Policy limits or excludes any mandatory rights granted to consumers under EU or applicable national law.
15. SHIPPING FROM OUR FACILITY
Orders are dispatched from:
Via Minzoni Don Giovanni, 10
20158 Milan (MI)
Italy
Our registered office is located at:
Piazzale Giovanni delle Bande Nere 1
Milan (MI)
Italy
16. CONTACT
For questions regarding shipping, delivery or an existing order, please contact:
coredex.collection@gmail.com
CORE DEX COLLECTION
Piazzale Giovanni delle Bande Nere 1
Milan (MI), Italy