Informativa sui rimborsi
Last updated: August 12, 2025
At CORE DEX COLLECTION, we want every order to arrive safely and as described. This Returns & Refunds Policy explains the conditions and procedures applicable to returns, withdrawals and refunds for purchases made through our online store.
Nothing in this policy limits any mandatory consumer rights provided by applicable European Union or national legislation.
1. RIGHT OF WITHDRAWAL
If you are a consumer purchasing from within the European Union, you generally have the right to withdraw from your online purchase within 14 days without providing a reason.
The withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, physically receive the goods.
Where an order consists of multiple goods delivered separately, the withdrawal period generally begins when the final item is received.
To exercise the right of withdrawal, you must inform CORE DEX COLLECTION of your decision before the applicable withdrawal period expires.
You may contact us at:
coredex.collection@gmail.com
You may use the following wording:
"I hereby inform you that I wish to withdraw from my purchase."
Please include your order number and the products concerned.
2. RETURN CONDITIONS
After informing us of your withdrawal, the goods must generally be returned without undue delay and, in accordance with applicable EU rules, no later than 14 days after the day on which you communicated your withdrawal.
The customer is responsible for taking reasonable care of the goods while they are in their possession.
Customers may handle the goods to the extent necessary to establish their nature, characteristics and functioning, in accordance with applicable law.
Where the value of goods has been diminished because they have been handled beyond what is necessary to establish their nature, characteristics and functioning, CORE DEX COLLECTION may be entitled to claim the applicable reduction in value, as permitted by law.
3. COLLECTIBLE AND SEALED PRODUCTS
For TCG, collectible and hobby products, packaging may form an important part of the product.
Customers are therefore encouraged to handle products carefully when exercising their right of withdrawal.
Where a product is returned in a condition that has resulted in a reduction in value beyond what is permitted under the applicable right of withdrawal rules, any lawful deduction will be assessed based on the actual circumstances of the return.
This does not remove or restrict the customer's statutory right of withdrawal.
4. SEALED PRODUCTS
Customers may return eligible sealed products within the applicable withdrawal period.
Where a customer opens or materially alters packaging, the customer may become liable for any reduction in value resulting from handling beyond what is necessary to inspect the product, to the extent permitted by applicable law.
For products where the law provides a specific exception to the right of withdrawal, the applicable statutory exception will apply.
5. TRADING CARDS AND RANDOMIZED PRODUCTS
For products containing randomized or randomly distributed contents, such as booster packs, booster boxes, collection boxes or similar products, customers exercising their statutory right of withdrawal must return the product in accordance with the applicable return requirements.
Opening, consuming, using or materially altering the contents may affect the value of the product and may result in a lawful deduction where permitted by applicable law.
Nothing in this section removes any statutory rights applicable to defective or non-conforming goods.
6. PRE-ORDER PRODUCTS
The right of withdrawal also applies to eligible pre-order purchases in accordance with applicable EU consumer legislation.
If a customer wishes to withdraw from a pre-order before the product has been delivered, the customer may contact CORE DEX COLLECTION at:
coredex.collection@gmail.com
Where a pre-order is cancelled before dispatch and the cancellation is legally permitted, the amount paid will be refunded in accordance with the applicable legal requirements.
If a pre-order has already been delivered, the normal withdrawal procedure described in this policy applies.
Changes to a manufacturer's release date do not remove the customer's statutory rights.
7. PRODUCTS RECEIVED DAMAGED
If a product arrives damaged, customers should contact us as soon as reasonably possible at:
coredex.collection@gmail.com
Please provide:
order number;
description of the issue;
photographs of the external packaging;
photographs of the product and any visible damage.
We may request additional information or photographs to assist with the assessment and, where appropriate, a claim with the carrier.
The above procedure does not limit the customer's statutory rights relating to damaged, defective or non-conforming goods.
8. INCORRECT OR MISSING ITEMS
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible at:
coredex.collection@gmail.com
Please include your order number and details of the issue.
We will investigate the matter and, where appropriate, arrange the correct product, replacement or refund in accordance with applicable law.
9. DEFECTIVE OR NON-CONFORMING PRODUCTS
If a product is defective or does not conform to the contract, consumers are entitled to the remedies provided by applicable EU and national consumer protection legislation.
Depending on the circumstances and applicable law, these remedies may include repair, replacement, price reduction or termination of the contract.
The statutory legal guarantee is separate from the voluntary right of withdrawal described above.
10. RETURN SHIPPING COSTS
Where a customer exercises the statutory right of withdrawal, the customer is generally responsible for the direct cost of returning the goods unless CORE DEX COLLECTION has agreed to bear those costs or applicable law provides otherwise.
If the return concerns defective, damaged, incorrect or non-conforming goods, CORE DEX COLLECTION will handle the applicable costs and remedies in accordance with mandatory consumer protection legislation.
11. RETURN ADDRESS
Unless otherwise instructed by CORE DEX COLLECTION, returns should be sent to:
CORE DEX COLLECTION
Via Minzoni Don Giovanni, 10
20158 Milan (MI)
Italy
Customers should not send returns to the registered office unless specifically instructed to do so.
12. RETURN SHIPPING AND PROOF OF RETURN
Customers are responsible for ensuring that returned goods are appropriately packaged for transportation.
We strongly recommend using a shipping service that provides tracking or proof of delivery.
CORE DEX COLLECTION cannot be responsible for a return that is lost in transit where the customer cannot provide reasonable evidence that the goods were returned.
13. REFUNDS
Once a valid withdrawal has been communicated and the applicable conditions have been met, CORE DEX COLLECTION will process the refund in accordance with applicable law.
For withdrawals, refunds will generally include the payments received from the customer, including the cost of standard delivery where applicable.
Where the customer selected a more expensive delivery option than the least expensive standard delivery option offered by CORE DEX COLLECTION, the additional amount may not be refundable to the extent permitted by law.
Refunds will generally be made using the same payment method used for the original transaction, unless otherwise agreed with the customer or another method is required or permitted by applicable law.
14. TIMING OF REFUNDS
For a withdrawal, CORE DEX COLLECTION may withhold the refund until the returned goods have been received or until the customer provides evidence that the goods have been sent back, whichever occurs first, in accordance with applicable law.
Once the applicable conditions have been satisfied, the refund will be processed within the timeframe required by law.
The time required for the funds to appear in the customer's account may also depend on the payment provider or financial institution.
15. PARTIAL RETURNS
If an order contains multiple products, customers may generally exercise their right of withdrawal in relation to eligible individual products, subject to applicable law.
The refund will be calculated according to the products validly returned and any applicable shipping or value-reduction rules.
16. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
EU consumer law provides specific exceptions to the right of withdrawal in certain circumstances.
Where an exception applies, it will be indicated where appropriate before or at the time of purchase.
Examples may include certain goods that are made to the consumer's specifications, goods that are liable to deteriorate or expire rapidly, and certain sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.
The existence of a specific exception depends on the nature of the product and the circumstances of the purchase.
No exclusion will be applied merely because a product is collectible or because it is a pre-order where the applicable law does not provide such an exclusion.
17. EXCHANGE POLICY
CORE DEX COLLECTION does not generally offer direct product exchanges.
Where a customer has a valid statutory claim, the applicable legal remedy will be provided.
If a customer wishes to purchase a different product, the original purchase may be returned where eligible and a new order may be placed separately.
18. CUSTOMER SERVICE
For all questions concerning returns, refunds, withdrawals or defective products, please contact:
coredex.collection@gmail.com
Please include your order number whenever contacting us about an existing order.
CORE DEX COLLECTION
Piazzale Giovanni delle Bande Nere 1
Milan (MI)
Italy